Bilingual English/Spanish Customer Service Representative - Onsite
Company: Teleperformance USA
Location: Pompano Beach
Posted on: April 24, 2024
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Job Description:
Overview
This position will be based on-site at our North Lauderdale,
Florida location.
About TP
Teleperformance is a global, digital business services company. We
deliver the most advanced, digitally powered business services to
help the world's best brands streamline their business in
meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more
than 300 languages, our global scale and local presence allow us to
be a force of good in supporting our communities, our clients, and
the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with
deep industry and geographic expertise, we make people's lives
simpler, faster, and safer. We help companies adapt quickly to
changing needs, and are inspired to deliver only the best in all
that we do. You will become a key contributor in making that
happen.
As the eyes and ears for our team fielding customer inquiries and
finding innovative ways to respond, you will work in a
collaborative and engaging environment. You will have the chance to
interact with people from all walks of life, and no two days will
be the same. As you continue to grow and challenge yourself, you
will discover your potential can take you anywhere you want to
go.
Did you know that our Chief Client Officer started her career at
Teleperformance as an agent and advanced to the pinnacle of the
company? At Teleperformance, the sky is the limit!
Responsibilities
Your Responsibilities
As a Customer Service Representative, your main responsibility is
to find innovative ways to respond to varying questions, issues,
and concerns.
Connect with customers via phone/email/chat/and or social media to
resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing
payments
Track all call related information for auditing and reporting
purposes
Provide feedback on call issues
Upsell if required
Qualifications
We're looking for fearless people - people who are inspired to
deliver only the best in all that we do.
Bilingual English/Spanish
High School Diploma or equivalent
18 years of age or older
Proven call center experience
Typing 25 WPM
Proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced
environment
Ability to stay composed and objective
Strong listening skills
Be Part of Our TP Family
It is our mission to always provide an environment where our
employees feel valued, inspired, and supported, so that they can
bring their best selves to work every day. We believe that when
employees are happy and healthy, they are more productive,
creative, and engaged. We are committed to providing a workplace
that is conducive to happiness and a healthy work-life balance. We
also believe that to be our best selves, we need to be surrounded
by people who are positive, supportive, and challenging. We are
committed to creating a culture of inclusion and diversity, where
everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
Job Locations US-FL-North Lauderdale
Requisition ID 2024-47503
Category Customer Service/Support
Country United States
Keywords: Teleperformance USA, Miami Gardens , Bilingual English/Spanish Customer Service Representative - Onsite, Sales , Pompano Beach, Florida
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